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Incident detail

Contact Upload Delays in New Marketing Campaigns

Contact Upload Delays in New Marketing Campaigns

Resolved incidentMinor1 affected service

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Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Starting around 9:50 AM PDT on July 11, 2026, our engineers began investigating an issue with New Marketing Campaigns Contact Uploads. Users may experience delays in their newly uploaded contact lists appearing or updating in the dashboard. This issue is isolated to a specific subset of our infrastructure, so it does not affect all users. Legacy Marketing Campaigns features remain entirely unaffected. This does not impact mail send. We will provide another update in 60 minutes or as soon as more information becomes available.

  2. Identified

    Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.

  3. Monitoring

    Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

  4. Resolved

    Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.