Skip to content
OutageDeck

Incident detail

Design Editor Template Not Allowing Movement of Modules

Resolved incidentMinor2 affected services

Timeline window

to

Outage alerts

Get alerted the next time SendGrid breaks

Free email alerts for up to 5 providers. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow SendGrid alerts work

Timeline

Incident updates

Every update SendGrid posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Starting around 8:22 AM PST on April 22nd, 2026, our engineers began investigating an issue where module movement is not functioning properly within the Design Editor. Customers may experience the inability to select modules for drag-and-drop repositioning. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

  2. Investigating

    Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. We will continue to provide another update in 2 hours or as soon as more information becomes available.

  3. Investigating

    Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. Initial findings suggest Chrome's latest update (ver.147) from last Wednesday may be the cause.

    For the best experience, please use the latest version of Safari or Firefox while we work on a fix.

    We will provide another update in 2 hours or as soon as more information becomes available.

  4. Identified

    Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. Initial findings suggest Chrome's latest update (ver.147) from last Wednesday may be the cause.

    For the best experience, please use the latest version of Safari or Firefox while we work on a fix.

    We will provide another update as soon as more information becomes available.

  5. Identified

    Our team is still investigating this issue, and we still don't have updates to provide. For now, latest recommendation persist:

    For the best experience, please use the latest version of Safari or Firefox while we work on a fix.

    We will provide another update as soon as more information becomes available.

  6. Resolved

    Our engineers have monitored the fix and confirmed the issue with module movement in the Design Editor has been resolved. All services are now operating normally at this time.

Keep exploring

More from SendGrid

Neighboring incidents on SendGrid's timeline and the rest of their record on OutageDeck.

← Older incident

Mail Send Delays

Newer incident →

Delays with Contact Engagement Tracking and Segmentation in Legacy Marketing

All SendGrid incidentsSendGrid live status