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Incident detail

Delays with Contact Engagement Tracking and Segmentation in Legacy Marketing

Delays with Contact Engagement Tracking and Segmentation in Legacy Marketing

Resolved incidentMinor1 affected service

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Incident updates

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  1. Identified

    Our engineers have identified an issue that is causing delays in updating individual contacts with recent engagement data (such as clicks and opens) for a subset of Legacy Marketing customers (TNE Marketing Campaigns are NOT affected). As a result, affected customers may experience delays when segmenting lists based on recent engagement, and the option to export campaign click data may appear disabled. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.

  2. Identified

    We've identified the issue and still  are working towards a fix. We will provide another update in 4 hours or as soon as more information becomes available.

  3. Identified

    We've identified the issue and still are working towards a fix. We will provide another update in 6 hours or as soon as more information becomes available.

  4. Monitoring

    Our engineers have implemented a fix and are monitoring system performance. . We will provide another update in 6 hours or as soon as more information becomes available.

  5. Monitoring

    Our engineers have implemented a fix and are continuing to monitor system performance and recovery. During this time a subset of Legacy Marketing customers may continue to see delays in updating contact engagement data. We will be providing a daily update moving forward, or as soon as we have new information to share.

  6. Monitoring

    We've identified the issue and still are working towards a fix. We will provide another update in 12 hours or as soon as more information becomes available.

  7. Monitoring

    Our system is still processing the missing Engagement Tracking and Segmentation data for Legacy Marketing Campaigns. We will provide another update in 24 hours or as soon as more information becomes available.

  8. Monitoring

    Our system is still processing the delayed Engagement Tracking and Segmentation data for Legacy Marketing Campaigns; currently, the data should be up-to-date up through May 1. We will provide another update in 24 hours or as soon as more information becomes available.

  9. Resolved

    Our engineers have successfully completed processing all delayed Engagement Tracking and Segmentation data for Legacy Marketing Campaigns. All contact engagement data and segmentation features are now fully up-to-date and functioning normally. We sincerely apologize for any inconvenience this delay caused. This issue is now resolved, but if you experience any further issues please reach out to our SendGrid Technical Support Team for further assistance.