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Incident detail

Delayed Processing for SendGrid Account Actions

Delayed Processing for SendGrid Account Actions

Resolved incidentMinor0 affected services

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Starting around 10:09 AM PDT on July 15, 2026, our engineers began investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Investigating

    Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

  3. Investigating

    Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

  4. Investigating

    Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

  5. Investigating

    Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

  6. Investigating

    Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

  7. Monitoring

    Our engineers have implemented a fix and are monitoring system performance.  We will provide another update as soon as more information becomes available.

  8. Resolved

    Our engineers have monitored the fix and confirmed the issue with delay with account actions has been resolved. All services are now operating normally at this time.