Provider
RetoolIncident detail
Some antivirus products are blocking retool.app
Active incidentMajor1 affected service
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Started
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
Some customers report that Norton, AVG, and other safe browsing vendors are flagging retool.app as dangerous and blocking it. Affected users may see a “dangerous webpage” warning or be unable to load published Retool apps or the app builder preview.
Retool services are operating normally. We believe the block comes from how these products classify the domain.
We are submitting reclassification requests to each vendor and following up with them. If your IT team manages these products, they may be able to add an exception for *.retool.app.
Identified
We've submitted requests to have the retool.app domain properly classified on all Gen Digital products (Norton, AVG, and Avast) and are waiting for confirmation that it has been removed from the blocklist.
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Neighboring incidents on Retool's timeline and the rest of their record on OutageDeck.