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Incident detail

Elevated Latency on Query Execution (Retool Cloud)

Active incidentMinor1 affected service

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Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Some customers may experience slower than normal query load times. We're actively investigating and will provide updates as we learn more.

  2. Investigating

    Some users may see improved query latency, but we are continuing to investigate.

  3. Monitoring

    Some changes have been deployed, and we are monitoring the results

  4. Investigating

    We are seeing intermittent spikes in query latency, as we saw earlier. A temporary mitigation is in place, and we're continuing to investigate the root cause. We'll share an update as soon as we have more information.

  5. Investigating

    The temporary mitigation we applied earlier is still in place, and some users have reported significantly improved query latency. We're still investigating the root cause and will share another update as we learn more.

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