{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-11-10T08:10:12.446Z"
  },
  "data": {
    "id": "incident_statuspage_retool_9c303f1k0sgn",
    "slug": "retool-some-antivirus-products-are-blocking-retool-app-2026-11-09",
    "title": "Some antivirus products are blocking retool.app",
    "summary": "Some antivirus products are blocking retool.app",
    "status": "identified",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-11-09T21:30:45.211+00:00",
    "updatedAt": "2026-11-10T01:55:32.557+00:00",
    "resolvedAt": null,
    "provider": {
      "slug": "retool",
      "name": "Retool"
    },
    "affectedServices": [
      {
        "slug": "retool-apps",
        "name": "App Builders & Workflows"
      }
    ],
    "links": {
      "html": "/incidents/retool-some-antivirus-products-are-blocking-retool-app-2026-11-09",
      "api": "/api/v1/incidents/retool-some-antivirus-products-are-blocking-retool-app-2026-11-09",
      "providerHtml": "/providers/retool",
      "alerts": "https://outagedeck.com/account?stack=retool&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Retool reported a major event for the affected tracked services.",
    "source": {
      "id": "source_retool_status",
      "kind": "official_api",
      "name": "Retool Status",
      "checkedAt": "2026-11-10T08:00:10.938+00:00",
      "stale": false,
      "officialUrl": "https://status.retool.com",
      "statusPageUrl": "https://status.retool.com"
    },
    "updates": [
      {
        "id": "update_statuspage_retool_9c303f1k0sgn_62vbkyz52nkf",
        "status": "investigating",
        "body": "Some customers report that Norton, AVG, and other safe browsing vendors are flagging retool.app as dangerous and blocking it. Affected users may see a “dangerous webpage” warning or be unable to load published Retool apps or the app builder preview.\n\nRetool services are operating normally. We believe the block comes from how these products classify the domain.\n\nWe are submitting reclassification requests to each vendor and following up with them. If your IT team manages these products, they may be able to add an exception for *.retool.app.",
        "createdAt": "2026-11-09T21:30:45.333+00:00"
      },
      {
        "id": "update_statuspage_retool_9c303f1k0sgn_fs9m9rhsyg0g",
        "status": "identified",
        "body": "We've submitted requests to have the retool.app domain properly classified on all Gen Digital products (Norton, AVG, and Avast) and are waiting for confirmation that it has been removed from the blocklist.",
        "createdAt": "2026-11-10T01:55:32.554+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}