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[Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update Retool posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are reopening an investigation into an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.

  2. Investigating

    We are still investigating this issue.

  3. Identified

    We've identified the issue and a fix is being prepared

  4. Monitoring

    We've deployed a fix and are monitoring the results.

  5. Investigating

    We are still investigating this issue.

  6. Monitoring

    We've deployed another attempted fix and are monitoring the results.

  7. Monitoring

    We are continuing to monitor for any further issues.

  8. Resolved

    This incident has been resolved.

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