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US Platform 3: Delay in Data Reflection in UI (IM-12795)

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible within AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, QFlow, Total Cloud, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12795

  2. Investigating

    We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.

  3. Investigating

    Qualys Operations and Engineering teams continue working on the issue that is causing the indexing delay. We will provide additional updates as more information becomes available.

  4. Investigating

    We are continuing to investigate this issue.

  5. Investigating

    We are continuing to investigate this issue.

  6. Identified

    We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.

  7. Monitoring

    A fix has been implemented and we are monitoring the results.

  8. Resolved

    This incident has been resolved.

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