Provider
QualysIncident detail
US Platform 3: Cloud Agents Not Reporting Current VM Data (IM-12820)
Resolved incidentMinor
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Timeline
Incident updates
Every update Qualys posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
Qualys Cloud Operations is currently investigating issue on US Platform 3 where Cloud Agents are currently scanning and checking in but are not reporting current vulnerability results. Users will observe that their agents are still displaying historical data. Further updates will be shared as they become available. The ticket reference for this incident is IM-12820
Monitoring
A fix has been implemented and we are monitoring the results.
Monitoring
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
Resolved
This incident has been resolved.
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