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US Platform 3: Cloud Agents Not Reporting Current VM Data (IM-12820)

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Qualys Cloud Operations is currently investigating issue on US Platform 3 where Cloud Agents are currently scanning and checking in but are not reporting current vulnerability results. Users will observe that their agents are still displaying historical data. Further updates will be shared as they become available. The ticket reference for this incident is IM-12820

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Monitoring

    Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

  4. Resolved

    This incident has been resolved.

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