Provider
QualysIncident detail
Multiple Shared Platforms: Qualys PCI Account Creation Impacted [IM-12786]
Resolved incidentMajor1 affected service
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Timeline
Incident updates
Every update Qualys posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
Multiple Shared Cloud Platform is currently experiencing an issue where Users unable to create or link new PCI merchant accounts from the VM platform.
The Qualys Cloud Platform Operations team is actively investigating the issue however scans are functioning normally.
Impacted PODs
EUPOD1
EUPOD2
EUPOD3
INDPOD1
USPOD1
USPOD2
USPOD3
USPOD4
AUPOD1
Further updates will be shared as they become available.
Ticket reference for this incident: IM-12786.
Identified
The issue has been identified and a fix is being implemented.
Monitoring
A fix has been implemented and we are monitoring the results.
Resolved
This incident has been resolved.
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