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Multiple Shared Platforms: Qualys PCI Account Creation Impacted [IM-12786]

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Multiple Shared Cloud Platform is currently experiencing an issue where Users unable to create or link new PCI merchant accounts from the VM platform.

    The Qualys Cloud Platform Operations team is actively investigating the issue however scans are functioning normally.

    Impacted PODs

    EUPOD1

    EUPOD2

    EUPOD3

    INDPOD1

    USPOD1

    USPOD2

    USPOD3

    USPOD4

    AUPOD1

    Further updates will be shared as they become available.

    Ticket reference for this incident: IM-12786.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Resolved

    This incident has been resolved.

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VM/PC Scan Error Across All Shared Cloud Platforms (IM-12787)

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