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Incident detail

Failures to retrieve CDRs in India Region

Resolved incidentMinor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Dear Valued Customer,

    We are observing failures to retrieve CDR and recordings. All other services are operating normally.

    Our engineers are actively working to resolve the issue and restore service.

    Please contact Plivo Support for any questions.

    Support portal: https://support.plivo.com/hc/en-us

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Resolved

    This incident has been resolved.