{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-20T13:12:49.674Z"
  },
  "data": {
    "id": "incident_statuspage_plivo_9mp420ndxr91",
    "slug": "plivo-failures-to-retrieve-cdrs-in-india-region-2026-02-09",
    "title": "Failures to retrieve CDRs in India Region",
    "summary": "Failures to retrieve CDRs in India Region",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-02-09T12:25:22.561+00:00",
    "updatedAt": "2026-02-09T12:52:57.076+00:00",
    "resolvedAt": "2026-02-09T12:52:57.058+00:00",
    "provider": {
      "slug": "plivo",
      "name": "Plivo"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/plivo-failures-to-retrieve-cdrs-in-india-region-2026-02-09",
      "api": "/api/v1/incidents/plivo-failures-to-retrieve-cdrs-in-india-region-2026-02-09",
      "providerHtml": "/providers/plivo"
    },
    "impactSummary": "Plivo reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_plivo_status",
      "kind": "official_api",
      "name": "Plivo Status",
      "checkedAt": "2026-07-20T13:05:03.027+00:00",
      "officialUrl": "https://status.plivo.com",
      "statusPageUrl": "https://status.plivo.com"
    },
    "updates": [
      {
        "id": "update_statuspage_plivo_9mp420ndxr91_0r7qbj10qn46",
        "status": "investigating",
        "body": "Dear Valued Customer,\n\nWe are observing failures to retrieve CDR and recordings. All other services are operating normally.\n\nOur engineers are actively working to resolve the issue and restore service.\n\nPlease contact Plivo Support for any questions.\nSupport portal: https://support.plivo.com/hc/en-us",
        "createdAt": "2026-02-09T12:25:22.677+00:00"
      },
      {
        "id": "update_statuspage_plivo_9mp420ndxr91_8vl0h52jyckn",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-02-09T12:26:00.573+00:00"
      },
      {
        "id": "update_statuspage_plivo_9mp420ndxr91_9m2tc8g9g4ql",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-02-09T12:52:57.058+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}