Skip to content
OutageDeck

Incident detail

Database Connection Issues and 504 Errors on Subset of Sites

Resolved incidentMajor1 affected service

Timeline window

to

Get alerted the next time Pantheon breaks

Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow Pantheon alerts work

Timeline

Incident updates

Every update Pantheon posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently investigating an issue causing 504 errors on a subset of hosted customer sites. Some visitors may experience timeouts or failed page loads.

    Our team is actively working to identify the root cause. We will post an update as soon as we have more information.

    If you need immediate assistance:

    General concerns:

    Open a chat with our support bot and request to open a ticket for urgent cases.

    If the Dashboard is inaccessible: Email us directly at helpdesk@pantheon.io.

    We will provide another update within 30–60 minutes, or as soon as new information becomes available. Thank you for your patience.

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Resolved

    This incident has been resolved.

Keep exploring

More from Pantheon

Neighboring incidents on Pantheon's timeline and the rest of their record on OutageDeck.

← Older incident

Dashboard Outage

All Pantheon incidentsPantheon live status