{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-04T22:18:06.655Z"
  },
  "data": {
    "id": "incident_statuspage_pantheon_jpxb44rrcjgk",
    "slug": "pantheon-database-connection-issues-and-504-errors-on-subset-of-sites-2026-09-03",
    "title": "Database Connection Issues and 504 Errors on Subset of Sites",
    "summary": "Database Connection Issues and 504 Errors on Subset of Sites",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-09-03T18:23:52.483+00:00",
    "updatedAt": "2026-09-03T19:41:34.127+00:00",
    "resolvedAt": "2026-09-03T19:41:34.113+00:00",
    "provider": {
      "slug": "pantheon",
      "name": "Pantheon"
    },
    "affectedServices": [
      {
        "slug": "pantheon-sites",
        "name": "Customer Sites"
      }
    ],
    "links": {
      "html": "/incidents/pantheon-database-connection-issues-and-504-errors-on-subset-of-sites-2026-09-03",
      "api": "/api/v1/incidents/pantheon-database-connection-issues-and-504-errors-on-subset-of-sites-2026-09-03",
      "providerHtml": "/providers/pantheon",
      "alerts": "https://outagedeck.com/account?stack=pantheon&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Pantheon reported a major event for the affected tracked services.",
    "source": {
      "id": "source_pantheon_status",
      "kind": "official_api",
      "name": "Pantheon Operations Status",
      "checkedAt": "2026-09-04T22:15:05.111+00:00",
      "officialUrl": "https://status.pantheon.io",
      "statusPageUrl": "https://status.pantheon.io"
    },
    "updates": [
      {
        "id": "update_statuspage_pantheon_jpxb44rrcjgk_m0x6h8k28xfn",
        "status": "investigating",
        "body": "We are currently investigating an issue causing 504 errors on a subset of hosted customer sites. Some visitors may experience timeouts or failed page loads.\nOur team is actively working to identify the root cause. We will post an update as soon as we have more information.\n\nIf you need immediate assistance:\n\nGeneral concerns: \nOpen a chat with our support bot and request to open a ticket for urgent cases.\nIf the Dashboard is inaccessible: Email us directly at helpdesk@pantheon.io.\n\nWe will provide another update within 30–60 minutes, or as soon as new information becomes available. Thank you for your patience.",
        "createdAt": "2026-09-03T18:23:52.572+00:00"
      },
      {
        "id": "update_statuspage_pantheon_jpxb44rrcjgk_vmyrhkrvgczg",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-09-03T18:44:15.548+00:00"
      },
      {
        "id": "update_statuspage_pantheon_jpxb44rrcjgk_3p08xxvvbywq",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-09-03T19:41:34.113+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}