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Incident detail

Users who install ngrok via the Microsoft Store encounter a fatal panic immediately on starting an endpoint.

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Users who have installed the ngrok agent via the Microsoft Store on Windows are seeing fatal panics on endpoint startup on the most recent agent version. Non Windows users and Windows users installing via other channels should not be impacted.

  2. Identified

    The issue has been identified and the engineering team is working on the fix.

  3. Identified

    We expect a new version of the agent that resolves this issue to be available within the next hour.

  4. Monitoring

    Agent version 3.39.1 has been released to all channels. Once approved by Microsoft, the new build will be available via the Microsoft Store.

  5. Resolved

    Agent version 3.39.1 is now available in the Microsoft Store.