{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-23T14:03:52.506Z"
  },
  "data": {
    "id": "incident_statuspage_ngrok_jkt78k7ht1bl",
    "slug": "ngrok-users-who-install-ngrok-via-the-microsoft-store-encounter-a-fatal-panic-2026-04-28-8k7ht1bl",
    "title": "Users who install ngrok via the Microsoft Store encounter a fatal panic immediately on starting an endpoint.",
    "summary": "Users who install ngrok via the Microsoft Store encounter a fatal panic immediately on starting an endpoint.",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-04-28T14:29:21.884+00:00",
    "updatedAt": "2026-04-28T16:28:31.403+00:00",
    "resolvedAt": "2026-04-28T16:28:31.383+00:00",
    "provider": {
      "slug": "ngrok",
      "name": "ngrok"
    },
    "affectedServices": [
      {
        "slug": "ngrok-agent",
        "name": "Agent & certificates"
      }
    ],
    "links": {
      "html": "/incidents/ngrok-users-who-install-ngrok-via-the-microsoft-store-encounter-a-fatal-panic-2026-04-28-8k7ht1bl",
      "api": "/api/v1/incidents/ngrok-users-who-install-ngrok-via-the-microsoft-store-encounter-a-fatal-panic-2026-04-28-8k7ht1bl",
      "providerHtml": "/providers/ngrok"
    },
    "impactSummary": "ngrok reported a major event for the affected tracked services.",
    "source": {
      "id": "source_ngrok_status",
      "kind": "official_api",
      "name": "ngrok Status",
      "checkedAt": "2026-07-23T13:55:03.746+00:00",
      "officialUrl": "https://status.ngrok.com",
      "statusPageUrl": "https://status.ngrok.com"
    },
    "updates": [
      {
        "id": "update_statuspage_ngrok_jkt78k7ht1bl_lbphlr0hhsgy",
        "status": "investigating",
        "body": "Users who have installed the ngrok agent via the Microsoft Store on Windows are seeing fatal panics on endpoint startup on the most recent agent version. Non Windows users and Windows users installing via other channels should not be impacted.",
        "createdAt": "2026-04-28T14:29:21.961+00:00"
      },
      {
        "id": "update_statuspage_ngrok_jkt78k7ht1bl_xz5n0d33sp0t",
        "status": "identified",
        "body": "The issue has been identified and the engineering team is working on the fix.",
        "createdAt": "2026-04-28T14:30:51.911+00:00"
      },
      {
        "id": "update_statuspage_ngrok_jkt78k7ht1bl_wdll2nnphyg9",
        "status": "identified",
        "body": "We expect a new version of the agent that resolves this issue to be available within the next hour.",
        "createdAt": "2026-04-28T14:44:05.7+00:00"
      },
      {
        "id": "update_statuspage_ngrok_jkt78k7ht1bl_rtzkj7mmrnkv",
        "status": "monitoring",
        "body": "Agent version 3.39.1 has been released to all channels. Once approved by Microsoft, the new build will be available via the Microsoft Store.",
        "createdAt": "2026-04-28T15:24:19.842+00:00"
      },
      {
        "id": "update_statuspage_ngrok_jkt78k7ht1bl_979rkd7z07k6",
        "status": "resolved",
        "body": "Agent version 3.39.1 is now available in the Microsoft Store.",
        "createdAt": "2026-04-28T16:28:31.383+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}