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Support Portal Outage

Resolved incidentMajor

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    MongoDB customers are currently experiencing degraded or limited access to the MongoDB Customer Support Portal (https://support.mongodb.com/).

    If you require assistance with a critical MongoDB Technical Support issue and are unable to access the Customer Support Portal, please contact us using one of the numbers listed below:

    [These numbers have been removed. Active MongoDB customers can access them at the support portal.]

    We appreciate your patience.

  2. Investigating

    We are continuing to investigate this issue.

  3. Resolved

    The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC. These platform issues have been resolved.

    We apologize for the service interruption and greatly appreciate your patience.

    Regards,

    The MongoDB Team

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