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MongoDB Charts: Infinite login loop when creating new Charts projects

Resolved incidentMinor1 affected service

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Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Identified

    Since approximately 23:30 UTC on 2026-10-01, users creating new Charts projects by clicking on the "Visualization" tab will repeatedly be prompted to login and will not be able to view the Charts interface. While these Charts projects will be created, we cannot guarantee the timing at this moment.

    Existing Charts projects are not affected.

  2. Resolved

    This incident has been resolved.

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