{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-19T04:22:17.621Z"
  },
  "data": {
    "id": "incident_statuspage_mongodb-atlas_bm948zqk8djr",
    "slug": "mongodb-atlas-support-portal-outage-2026-09-16",
    "title": "Support Portal Outage",
    "summary": "Support Portal Outage",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-09-16T09:06:55+00:00",
    "updatedAt": "2026-09-16T15:32:24.88+00:00",
    "resolvedAt": "2026-09-16T15:31:51.174+00:00",
    "provider": {
      "slug": "mongodb-atlas",
      "name": "MongoDB Atlas"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/mongodb-atlas-support-portal-outage-2026-09-16",
      "api": "/api/v1/incidents/mongodb-atlas-support-portal-outage-2026-09-16",
      "providerHtml": "/providers/mongodb-atlas",
      "alerts": "https://outagedeck.com/account?stack=mongodb-atlas&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "MongoDB Atlas reported a major event for the affected tracked services.",
    "source": {
      "id": "source_mongodb_atlas_status",
      "kind": "official_api",
      "name": "MongoDB Cloud Status",
      "checkedAt": "2026-09-19T04:20:08.711+00:00",
      "stale": false,
      "officialUrl": "https://status.mongodb.com",
      "statusPageUrl": "https://status.mongodb.com"
    },
    "updates": [
      {
        "id": "update_statuspage_mongodb-atlas_bm948zqk8djr_mwhbzy5y98ng",
        "status": "investigating",
        "body": "MongoDB customers are currently experiencing degraded or limited access to the MongoDB Customer Support Portal (https://support.mongodb.com/).\n\nIf you require assistance with a critical MongoDB Technical Support issue and are unable to access the Customer Support Portal, please contact us using one of the numbers listed below:\n\n[These numbers have been removed. Active MongoDB customers can access them at the support portal.]\n\nWe appreciate your patience.",
        "createdAt": "2026-09-16T09:06:55.374+00:00"
      },
      {
        "id": "update_statuspage_mongodb-atlas_bm948zqk8djr_9350kd9dsvcn",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.",
        "createdAt": "2026-09-16T09:09:18.687+00:00"
      },
      {
        "id": "update_statuspage_mongodb-atlas_bm948zqk8djr_7xnx13cs1g9m",
        "status": "resolved",
        "body": "The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC.  These platform issues have been resolved.\n\nWe apologize for the service interruption and greatly appreciate your patience. \n\nRegards, \nThe MongoDB Team",
        "createdAt": "2026-09-16T15:31:51.174+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}