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Incident detail

MongoDB Atlas: Activation Code redemptions may fail

MongoDB Atlas: Activation Code redemptions may fail

Resolved incidentMinor1 affected service

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  1. Identified

    We have identified an issue redeeming Activation Codes in both MongoDB Atlas and MongoDB Atlas for Government. Affected users will have an error when trying to apply their Activation Codes which may show as the "save" button disappearing and the subscription not being applied. There is no workaround at this time. Please try again after this issue clears.

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Resolved

    This incident has been resolved. During this time, users may have also had issues activating self-service support plans. We encourage any affected users to sign up again.