{"meta":{"version":"v1","pricing":{"public":{"label":"Public","description":"Read-only API access for lightweight status checks and public integrations."},"premium":{"label":"Premium (early access)","description":"API keys with higher hourly quotas are available now; webhooks, alerting, and exports are on the roadmap."}},"generatedAt":"2026-07-08T22:18:30.988Z"},"data":{"id":"incident_statuspage_mongodb-atlas_z70drwmrv01z","slug":"mongodb-atlas-mongodb-atlas-activation-code-redemptions-may-fail-2025-11-19","title":"MongoDB Atlas: Activation Code redemptions may fail","summary":"MongoDB Atlas: Activation Code redemptions may fail","status":"resolved","severity":"minor","startedAt":"2025-11-19T17:55:08.187+00:00","updatedAt":"2025-11-19T18:54:12.577+00:00","resolvedAt":"2025-11-19T18:54:12.562+00:00","provider":{"slug":"mongodb-atlas","name":"MongoDB Atlas"},"affectedServices":[{"slug":"mongodb-atlas-control-plane","name":"Atlas Control Plane"}],"links":{"html":"/incidents/mongodb-atlas-mongodb-atlas-activation-code-redemptions-may-fail-2025-11-19","api":"/api/v1/incidents/mongodb-atlas-mongodb-atlas-activation-code-redemptions-may-fail-2025-11-19","providerHtml":"/providers/mongodb-atlas"},"impactSummary":"MongoDB Atlas reported a minor event for the affected tracked services.","source":{"id":"source_mongodb_atlas_status","kind":"official_api","name":"MongoDB Cloud Status","checkedAt":"2026-07-08T22:15:02.208+00:00","officialUrl":"https://status.mongodb.com","statusPageUrl":"https://status.mongodb.com"},"updates":[{"id":"update_statuspage_mongodb-atlas_z70drwmrv01z_mppq1km27pnj","status":"identified","body":"We have identified an issue redeeming Activation Codes in both MongoDB Atlas and MongoDB Atlas for Government. Affected users will have an error when trying to apply their Activation Codes which may show as the \"save\" button disappearing and the subscription not being applied.\n\nThere is no workaround at this time. Please try again after this issue clears.","createdAt":"2025-11-19T17:55:08.285+00:00"},{"id":"update_statuspage_mongodb-atlas_z70drwmrv01z_4rdfz9j847y2","status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","createdAt":"2025-11-19T18:22:23.69+00:00"},{"id":"update_statuspage_mongodb-atlas_z70drwmrv01z_yqtrwc0j0r8n","status":"resolved","body":"This incident has been resolved. During this time, users may have also had issues activating self-service support plans. We encourage any affected users to sign up again.","createdAt":"2025-11-19T18:54:12.562+00:00"}],"access":{"plan":"public","keyed":false}}}