Skip to content
OutageDeck

Incident detail

Increase in Billing for Backup Usage

Resolved incidentMajor1 affected service

Timeline window

to

Outage alerts

Get alerted the next time MongoDB Atlas breaks

Free email alerts for up to 5 providers. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow MongoDB Atlas alerts work

Timeline

Incident updates

Every update MongoDB Atlas posted, oldest to newest, exactly as it appeared on their official status page.

  1. Identified

    We have identified a bug affecting some Atlas customers that resulted in higher-than-expected backup charges on invoices for the billing date of April 24, 2026. This is a billing-only issue; your backup configuration, cluster health, and data are unaffected.

    We are actively working to correct all affected invoices. Any overcharges will be automatically refunded — no action is required on your end.

    Please contact MongoDB Support with any questions. We will post another update by April 27 at 22:00 UTC.

  2. Resolved

    We have resolved the issue that caused the overage and usages should be reflected correctly by April 28th. If you still see incorrect usages after this date, please reach out to us.

Keep exploring

More from MongoDB Atlas

Neighboring incidents on MongoDB Atlas's timeline and the rest of their record on OutageDeck.

← Older incident

MongoDB Atlas BI Connector: Connections and queries fail

Newer incident →

Partial outage in Azure West Europe

All MongoDB Atlas incidentsMongoDB Atlas live status