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Incident detail

AWS cluster backup and restore operations are failing

Resolved incidentMinor1 affected service

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Incident updates

Every update MongoDB Atlas posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently investigating the issue where AWS cluster backup and restores are failing. This includes exports and manual downloads as well as restoring to another cluster.

    We are also investigation potential impact to other operations on AWS clusters such as modifying instance size.

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Resolved

    This incident has been resolved. AWS clusters should no longer encounter errors during backup and restore.

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