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Incident detail

Atlas UI and API Periodic Unavailability

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are investigating an issue where customers periodically cannot access the Atlas UI or utilize the API. Customer clusters are unaffected.

  2. Identified

    We have identified a new workload that was putting more load than expected on the backing system. We are working on disabling it. Customer clusters remain unaffected.

  3. Monitoring

    We have disabled the workload and are monitoring the situation

  4. Resolved

    This incident has been resolved.

    Following the incident, we identified an issue that caused some internal Atlas jobs not to start as scheduled, resulting in delays to certain changes.

    The issue was related to this incident "Atlas UI and API Periodic Unavailability" which has been remediated.

    Customer clusters and their data were not affected; the impact was limited to the timing of control-plane operations. This jobs issue has been resolved as well.

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