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Incident detail

API Outage

Resolved incidentCritical1 affected service

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are aware that API requests are failing for many customers.  Our teams are investigating the issue now, and we'll provide an update as soon as we know more.

  2. Monitoring

    The issue was determined to be a routine infrastructure version upgrade that had an unexpected side-effect. Teams are in the process of rolling back the infrastructure to the last known-good version. We continue to monitor systems to confirm API calls are being responded to as expected.

  3. Resolved

    The issue with API responses has been Resolved.  If you continue to see issues with failed API calls, please reach out to Customer Support.