Provider
MaterializeIncident detail
Cloud Connectivity Issues Due to Authentication Provider Outage
Resolved incidentMajor2 affected services3 regions: eu-west-1, us-east-1, us-west-2
Timeline window
to
Get alerted the next time Materialize breaks
Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.
Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Identified
Starting at approximately 20:20 UTC, an outage at our upstream authentication provider is preventing some users from authenticating to Materialize Cloud. This affects all Cloud regions.
What’s affected
• Logging in to the Materialize console
• Opening new pgwire connections, including connections that use app passwords
• Tools and services that open new connections or reconnect, such as connection poolers, BI tools, dbt runs, and other scheduled jobs. These may see authentication errors or timeouts.
What’s not affected
• Clusters are running normally.
• Sources are still ingesting data, and sinks are still writing data, so we don’t expect any impact to data freshness.
• Self-managed deployments are not affected.
What you can do
If you have pgwire connections that are already open, we recommend not restarting them or the services that use them until this is resolved. New connection attempts may fail until our provider recovers.
Monitoring
Our authentication provider has fixed the issue, and console and pgwire logins are recovering. Some users may still see slow or failed logins for a short time. We’re keeping this incident open while we confirm all services are restored.
Resolved
Authentication has recovered. Console sign-in and new connections using app passwords are fully restored.
Keep exploring
More from Materialize
Neighboring incidents on Materialize's timeline and the rest of their record on OutageDeck.