Skip to content
OutageDeck

Incident detail

Issues During New Account Onboarding on the Kraken App

Issues During New Account Onboarding on the Kraken App

Resolved incidentMinor1 affected service

Timeline window

to

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently investigating an issue affecting a subset of clients using the Kraken Mobile app. Affected clients may see a blank screen after selecting their nationality new account onboarding, which may prevent them from completing the onboarding flow. Website and the Pro app are fully functional and can be used as a workaround. We are working to resolve the issue and will update as soon as we have more information.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Resolved

    This incident has been resolved.