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Incident detail

Futures Exchange Connectivity Issues - Web, Mobile & API (Rest & Websockets)

Futures Exchange Connectivity Issues - Web, Mobile & API (Rest & Websockets)

Resolved incidentMinor1 affected service

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Incident updates

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  1. Investigating

    We are investigating an issue with Futures Exchange clients connecting to the platform and submitting orders over all Web & Mobile applications and Rest and Websocket connections. We are working to resolve the issue and will update as soon as we have more information.

  2. Monitoring

    The issue has been identified and the fix has been implemented. Current status is "post only" and we are monitoring the results.

  3. Monitoring

    Fix was succesfull and the Futures Exchange is fully operational. We are further monitoring the results.

  4. Resolved

    This incident has been resolved.