Webforms | Partial Submission Issue (UK only)

We have received reports that some users are unable to successfully submit webform submissions. We are investigating this issue and will update this page when we have more information.

The issue has been identified and a fix is been implemented. An update with more information will follow accordingly.

The issue has been identified and a fix has been implemented and will update this page when we have more information.

This incident has been successfully resolved and all systems are fully operational.

On Wednesday, September 23, 2026, from approximately 08:15 to 11:18 (UTC), some customers experienced slowness and failed form submissions in UK instances of Secure Webforms.

This issue was caused by database performance limits in the UK production environment following a recent change. A database setting also caused some queries to run inefficiently. As a result, response times increased and some form submissions failed. To resolve this issue, our team temporarily paused a background synchronization task to reduce load, adjusted the database settings to improve query efficiency, and increased storage throughput. Secure Webforms returned to normal performance by 11:18 (UTC).

To prevent this type of issue in the future, we’re adding additional monitoring for database bandwidth. We’re also improving the efficiency of the background synchronization task.

No data loss occurred as a result of this issue.