Skip to content
OutageDeck

Incident detail

EU PhishER Integration Delay

Resolved incidentMinor

Timeline window

to

Outage alerts

Get alerted the next time KnowBe4 breaks

Free email alerts for up to 5 providers — no card, live in about a minute. Paid plans add Slack, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow KnowBe4 alerts work

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently investigating an issue with PhishER integration delays in our EU instance.

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Monitoring

    A fix was identified and applied and we are continuing to monitor for any further issues.

  4. Resolved

    This incident has been resolved.

  5. Resolved

    On Tuesday, February 10, 2026, from approximately 13:57 to 16:01 (UTC), some users experienced delays with the integration service on the EU instance of the PhishER console.

    This incident was caused by a system upgrade that unexpectedly affected the integration service, causing errors in the production environment.

    To resolve this issue, we reverted the update, and the PhishER console returned to normal performance by 16:01 (UTC).

    No data loss occurred as a result of this issue.