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Incident detail

Klaviyo app slowness

Active incidentMajor1 affected service

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Started

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Some customers may be experiencing slow load times across the Klaviyo app. Our team is actively looking into the cause. We will share another update as soon as we have more information.

  2. Investigating

    We are seeing early signs of improvement in load times across the Klaviyo app. Some pages, including reporting and metrics, may still be slow or show errors. Our team is continuing to investigate. We will share another update as soon as we have more information.

  3. Investigating

    Load times across the Klaviyo app continue to improve. Some reporting and metrics pages may show errors, appear blank, or display out-of-date data. Campaign and flow sending are not affected. We will share another update as soon as we have more information.

  4. Identified

    Page load times across the Klaviyo app have improved significantly, though some pages may still load slowly. To support this recovery, we temporarily paused some background processing, so reporting and metrics may show out-of-date data or errors. Campaign and flow sending are not affected. We will share another update as soon as we have more information.

  5. Identified

    Page load times remain improved. Some reporting and metrics may still show out-of-date data, and a subset of requests to our metrics and reporting APIs may return errors. Campaign and flow sending are not affected. We will share another update as soon as we have more information.

  6. Identified

    Page load times across the Klaviyo app have returned to normal, and we have restarted the background processing behind reporting and metrics. Some of this data may continue to appear out of date while it catches up. Campaign and flow sending are not affected. We will share another update as soon as we have more information.

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