Provider
KinstaIncident detail
MyKinsta Support System Messages Delayed
Resolved incidentCritical1 affected service
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Timeline
Incident updates
Every update Kinsta posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
Our support system is currently experiencing significant message delays. We are working to resolve the issue as quickly as possible.
Identified
We've identified the issue as being with our upstream provider, Intercom. We are reaching out to them to resolve this.
Identified
Intercom has updated their status page for this issue: https://www.finstatus.com/us-hosting
Identified
We are continuing to work on a fix for this issue with our support system provider.
Identified
Intercom is currently working on a resolution for this issue, and we will update again once that is in place.
Monitoring
A fix has been implemented and we are monitoring the results.
Resolved
This has been resolved.
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