{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-05T01:34:34.289Z"
  },
  "data": {
    "id": "incident_statuspage_kinsta_t9wt1nk3h35h",
    "slug": "kinsta-mykinsta-support-system-messages-delayed-2026-08-03",
    "title": "MyKinsta Support System Messages Delayed",
    "summary": "MyKinsta Support System Messages Delayed",
    "status": "resolved",
    "severity": "critical",
    "startedAt": "2026-08-03T14:04:20.715+00:00",
    "updatedAt": "2026-08-03T17:42:18.027+00:00",
    "resolvedAt": "2026-08-03T17:42:18.014+00:00",
    "provider": {
      "slug": "kinsta",
      "name": "Kinsta"
    },
    "affectedServices": [
      {
        "slug": "kinsta-web",
        "name": "Kinsta.com & Support"
      }
    ],
    "links": {
      "html": "/incidents/kinsta-mykinsta-support-system-messages-delayed-2026-08-03",
      "api": "/api/v1/incidents/kinsta-mykinsta-support-system-messages-delayed-2026-08-03",
      "providerHtml": "/providers/kinsta"
    },
    "impactSummary": "Kinsta reported a critical event for the affected tracked services.",
    "source": {
      "id": "source_kinsta_status",
      "kind": "official_api",
      "name": "Kinsta Status",
      "checkedAt": "2026-08-05T01:30:03.006+00:00",
      "officialUrl": "https://status.kinsta.com",
      "statusPageUrl": "https://status.kinsta.com"
    },
    "updates": [
      {
        "id": "update_statuspage_kinsta_t9wt1nk3h35h_knfs04cmzw8m",
        "status": "investigating",
        "body": "Our support system is currently experiencing significant message delays. We are working to resolve the issue as quickly as possible.",
        "createdAt": "2026-08-03T14:04:20.803+00:00"
      },
      {
        "id": "update_statuspage_kinsta_t9wt1nk3h35h_gb7ck6xycl3x",
        "status": "identified",
        "body": "We've identified the issue as being with our upstream provider, Intercom. We are reaching out to them to resolve this.",
        "createdAt": "2026-08-03T14:09:58.697+00:00"
      },
      {
        "id": "update_statuspage_kinsta_t9wt1nk3h35h_p3982ty6shgl",
        "status": "identified",
        "body": "Intercom has updated their status page for this issue: https://www.finstatus.com/us-hosting",
        "createdAt": "2026-08-03T14:25:36.773+00:00"
      },
      {
        "id": "update_statuspage_kinsta_t9wt1nk3h35h_fsd791z9s9pk",
        "status": "identified",
        "body": "We are continuing to work on a fix for this issue with our support system provider.",
        "createdAt": "2026-08-03T14:41:43.14+00:00"
      },
      {
        "id": "update_statuspage_kinsta_t9wt1nk3h35h_g2nkg8n1y2r7",
        "status": "identified",
        "body": "Intercom is currently working on a resolution for this issue, and we will update again once that is in place.",
        "createdAt": "2026-08-03T15:45:54.69+00:00"
      },
      {
        "id": "update_statuspage_kinsta_t9wt1nk3h35h_296gkt903245",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-08-03T16:30:18.996+00:00"
      },
      {
        "id": "update_statuspage_kinsta_t9wt1nk3h35h_x6rcv125ldmq",
        "status": "resolved",
        "body": "This has been resolved.",
        "createdAt": "2026-08-03T17:42:18.014+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}