Provider
Keeper SecurityIncident detail
US GovCloud Region - Login Errors Resolved
Resolved incidentMinor
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Resolved
As part of our planned GovCloud region maintenance involving database upgrades, restarts of the Redshift cluster were required. As a result, downstream services required configuration updates and all services are now restored.
Resolved
Maintenance in the GovCloud region was scheduled to begin at 8:00 PM PST with a planned duration of 30 minutes.
During the maintenance window, certain services required additional reconfiguration beyond the original scope. Core services were restored within the planned 30-minute window. However, due to the extended reconfiguration activities, some users experienced API errors during login for approximately 15 minutes following service restoration.