Provider
Keeper SecurityIncident detail
API errors during maintenance operation
Resolved incidentMajor
Timeline window
to
Get alerted the next time Keeper Security breaks
Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.
Timeline
Incident updates
Every update Keeper Security posted, oldest to newest, exactly as it appeared on their official status page.
Resolved
On March 30 at 8:00 PM PST, Keeper performed a scheduled minor upgrade to our multi-region AWS RDS clusters as part of routine maintenance. The upgrade itself completed in approximately 3 minutes, followed by a standard application restart process that took about 15 minutes. While this process is typically non-disruptive, recent changes to service health checks caused unexpected customer impact during the restart window.
This maintenance was not communicated in advance due to an internal miscommunication and the expectation of no impact. We apologize for the disruption and are taking steps to ensure all future maintenance—regardless of expected impact—is communicated ahead of time, as well as reviewing our health check configurations to prevent similar issues.
Keep exploring
More from Keeper Security
Neighboring incidents on Keeper Security's timeline and the rest of their record on OutageDeck.