Skip to content
OutageDeck

Incident detail

Some users are unable to send emails from Jira

Some users are unable to send emails from Jira

Resolved incidentMajor3 affected services

Timeline window

to

Sponsored placement

Google AdSense placeholder

This slot is reserved for future AdSense placement. It stays as a non-invasive placeholder until a client ID and slot ID are configured.

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Identified

    We are currently experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This has impacted authentication for some users. In the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery. We apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.

  2. Identified

    We are currently experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This has impacted authentication for some users. In the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery. We apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.

  3. Monitoring

    We were experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This affected authentication for some users. After scaling our internal services, we have observed a reduction in timeout errors with reliability metrics returning to normal. We apologize for any inconvenience this may have caused.

  4. Resolved

    The issue has been resolved. All systems are healthy and fully operational, with no further problems observed in sending emails from Jira.