{"meta":{"version":"v1","pricing":{"public":{"label":"Public","description":"Read-only API access for lightweight status checks and public integrations."},"premium":{"label":"Premium (early access)","description":"API keys with higher hourly quotas are available now; webhooks, alerting, and exports are on the roadmap."}},"generatedAt":"2026-07-08T00:19:20.691Z"},"data":{"id":"incident_statuspage_jira_glxm217yw0z8","slug":"jira-some-users-are-unable-to-send-emails-from-jira-2025-11-15","title":"Some users are unable to send emails from Jira","summary":"Some users are unable to send emails from Jira","status":"resolved","severity":"major","startedAt":"2025-11-15T16:29:42.975+00:00","updatedAt":"2025-11-17T11:50:18.272+00:00","resolvedAt":"2025-11-17T11:50:18.258+00:00","provider":{"slug":"jira","name":"Jira"},"affectedServices":[{"slug":"jira-authentication","name":"Authentication & Administration"},{"slug":"jira-automation","name":"Automation & Notifications"},{"slug":"jira-issues","name":"Issues & Boards"}],"links":{"html":"/incidents/jira-some-users-are-unable-to-send-emails-from-jira-2025-11-15","api":"/api/v1/incidents/jira-some-users-are-unable-to-send-emails-from-jira-2025-11-15","providerHtml":"/providers/jira"},"impactSummary":"Jira reported a major event for the affected tracked services.","source":{"id":"source_jira_status","kind":"official_api","name":"Jira Status","checkedAt":"2026-07-08T00:15:02.475+00:00","officialUrl":"https://jira-software.status.atlassian.com","statusPageUrl":"https://jira-software.status.atlassian.com"},"updates":[{"id":"update_statuspage_jira_glxm217yw0z8_b8j8xgvsgxs6","status":"identified","body":"We are currently experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This has impacted authentication for some users.\nIn the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery.\nWe apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.","createdAt":"2025-11-15T16:29:43.051+00:00"},{"id":"update_statuspage_jira_glxm217yw0z8_hx3k3dfyfns2","status":"identified","body":"We are currently experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This has impacted authentication for some users.\nIn the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery.\nWe apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.","createdAt":"2025-11-15T21:36:25.394+00:00"},{"id":"update_statuspage_jira_glxm217yw0z8_zmf0hwp6x9r7","status":"monitoring","body":"We were experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This affected authentication for some users.\n\nAfter scaling our internal services, we have observed a reduction in timeout errors with reliability metrics returning to normal.\n\nWe apologize for any inconvenience this may have caused.","createdAt":"2025-11-15T21:36:28.723+00:00"},{"id":"update_statuspage_jira_glxm217yw0z8_nfb27q4rpmn6","status":"resolved","body":"The issue has been resolved. All systems are healthy and fully operational, with no further problems observed in sending emails from Jira.","createdAt":"2025-11-17T11:50:18.258+00:00"}],"access":{"plan":"public","keyed":false}}}