Provider
JiraIncident detail
Degraded performance with Microsoft incoming emails
Active incidentMinor1 affected service
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Started
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
Jira and JSM incoming emails are experiencing elevated failures when processing mail, resulting in a reduction in the number of emails handled and a noticeable drop in incoming email processing.
The issue is attributed to the ongoing global service degradation with Microsoft 365 services. More details can be referred on their status page - https://status.cloud.microsoft/
Investigating
Incoming email processing is still experiencing failures, and teams continue to monitor recovery from Microsoft. We will share the next update if there is any significant change.
For more details on the service degradation reported by Microsoft, please refer - https://status.cloud.microsoft/
Identified
Incoming email processing is showing signs of improvement, but some failures continue. Teams continue to monitor recovery from Microsoft. We will share the next update if there is any significant change.
For more details on the service degradation reported by Microsoft, please refer to -https://status.cloud.microsoft/
Monitoring
We continue to see signs of improvement for incoming email processing with lower failure rates. Teams continue to monitor recovery from Microsoft, and we will share the next update when there is a significant change.
For more details on the service degradation reported by Microsoft, please refer to https://status.cloud.microsoft/
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