Provider
JiraIncident detail
Jira : Incoming emails partial outage
Resolved incidentMajor3 affected services
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Timeline
Incident updates
Every update Jira posted, oldest to newest, exactly as it appeared on their official status page.
Monitoring
Jira and JSM customers using Microsoft OAuth for automatic creation of Jira tickets from email were unable to read email. This is now fixed and functional for all new incoming email processing.
The impacted customers during the incident period need to re-authorise the Microsoft mail server to restore and below are the instructions.
To re-authorise an incoming Microsoft mail server:
Login in Jira as Admin
Select > System
Select Mail > Incoming Mail.
Select Edit incoming mail server.
Select re-authorise .
Enter your Microsoft credentials to continue using your Microsoft mail server.
Resolved
Our team has proactively reached out to all impacted organizations providing the below instructions to re-authorize their Microsoft mail server. If you are still experiencing this issue, please attempt to complete the re-authorization as advised below.
If further issues still occur that you believe to be related to this incident, please reach out to Atlassian support for further assistance.
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