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Incident detail

Error message in Jira when working on issues. Error code Hash 4G7N40

Error message in Jira when working on issues. Error code Hash 4G7N40

Resolved incidentMinor1 affected service

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Timeline

Incident updates

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  1. Investigating

    Customers are experiencing issues with Jira when working on issues encountering Error code Hash 4G7N40

  2. Investigating

    The incident response team has identified the root cause and taking steps to restore the affected services. Further updates will be communicated within the next 2 hours, or sooner if significant progress is made.

  3. Identified

    The incident response team has identified the root cause and taking steps to restore the affected services. Further updates will be communicated within the next 2 hours, or sooner if significant progress is made.

  4. Monitoring

    Atlassian team has taken steps to mitigate recurrence of this issue and monitoring progress.

  5. Resolved

    Our team actively investigated the incident impacting Jira, and immediately identified the root cause and implemented steps to restore the affected services.