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Incident detail

Degraded performance of JIRA

Resolved incidentMinor3 affected services

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Timeline

Incident updates

Every update Jira posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are actively investigating reports of performance degradation affecting forms functionality. We will share updates here as more information is available.

  2. Identified

    We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience forms not working as expected. We will continue to share additional updates here as more information is available.

  3. Identified

    Our teams continue to work on the mitigation. We will continue to share additional updates here as more information is available.

  4. Monitoring

    The performance degradation of JIRA has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.

  5. Resolved

    On September 1, some JIRA users may have experienced performance degradation affecting forms functionality. The issue has now been resolved, and the service is operating normally for all affected customers.

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