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Incident detail

Custom Fields loses values after submission on Issue Create Screen

Custom Fields loses values after submission on Issue Create Screen

Resolved incidentMajor3 affected services

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  1. Identified

    The incident involves Ecosystem and Jira products, specifically affecting the Forge Jira Custom Fields. Customers may experience a loss of values upon selection on the Issue Create Screen. The root cause is identified and we are working on deploying a fix.

  2. Resolved

    On 20 November 2025, affected Jira users may have experienced some service disruption for Forge custom fields on Jira issue create. The issue has now been resolved, and the service is operating normally for all affected customers.