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Payment Issues For Prepaid and Postpaid Accounts In Multiple Locations

Resolved incidentCritical

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  1. Investigating

    We are currently experiencing issues with payment services over our Global (Europe) and United States data centers. The issue is currently being investigated, and more information will follow in the next update.

    You may experience errors while trying to make a payment, or the credit may not be added to your account after a payment.

  2. Identified

    The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.

  3. Resolved

    This incident has already been resolved

    Start (UTC): 14 July 2026 12:31

    End (UTC): 14 July 2026 22:14

    Impact: Users may have experienced payment processing issues where card payments could be charged but not immediately completed or reflected in their account balance.