Provider
InfobipIncident detail
Payment Issues For Prepaid and Postpaid Accounts In Multiple Locations
Resolved incidentCritical
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Timeline
Incident updates
Every update Infobip posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
We are currently experiencing issues with payment services over our Global (Europe) and United States data centers. The issue is currently being investigated, and more information will follow in the next update.
You may experience errors while trying to make a payment, or the credit may not be added to your account after a payment.
Identified
The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
Resolved
This incident has already been resolved
Start (UTC): 14 July 2026 12:31
End (UTC): 14 July 2026 22:14
Impact: Users may have experienced payment processing issues where card payments could be charged but not immediately completed or reflected in their account balance.
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