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Incident detail

Global (Europe) - Chat Applications and Email Processing Degradation

Resolved incidentMajor

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Timeline

Incident updates

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  1. Investigating

    We are experiencing a service degradation affecting Email, RCS, Viber and Zalo, caused by the ongoing planned maintenance announced here: https://status.infobip.com/incidents/0b8pkdf07sgf

    You may experience delays in traffic processing, increased accept latency, messages remaining in pending or retry state, and intermittent timeout or failed processing behavior affecting Email, RCS, Viber and Zalo.

    The issue is currently being investigated and more information will follow in the next update.

  2. Resolved

    The issue has been successfully resolved, and the service is once again operational.

    Delays in traffic processing, increased accept latency, messages remaining in pending or retry state, and intermittent timeout or failed processing behavior affecting Email, RCS, Viber and Zalo.

    Start (UTC): 14-07-2026 10:42

    End (UTC): 14-07-2026 14:12

    Impact: Delays and errors for Email, RCS, Viber and Zalo.