{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-20T13:11:37.022Z"
  },
  "data": {
    "id": "incident_statuspage_infobip_w4972j5n4kl8",
    "slug": "infobip-global-europe-chat-applications-and-email-processing-degradation-2026-07-14",
    "title": "Global (Europe) - Chat Applications and Email Processing Degradation",
    "summary": "Global (Europe) - Chat Applications and Email Processing Degradation",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-07-14T13:20:04.066+00:00",
    "updatedAt": "2026-07-14T14:16:27.449+00:00",
    "resolvedAt": "2026-07-14T14:16:27.434+00:00",
    "provider": {
      "slug": "infobip",
      "name": "Infobip"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/infobip-global-europe-chat-applications-and-email-processing-degradation-2026-07-14",
      "api": "/api/v1/incidents/infobip-global-europe-chat-applications-and-email-processing-degradation-2026-07-14",
      "providerHtml": "/providers/infobip"
    },
    "impactSummary": "Infobip reported a major event for the affected tracked services.",
    "source": {
      "id": "source_infobip_status",
      "kind": "official_api",
      "name": "Infobip Status",
      "checkedAt": "2026-07-20T13:05:03.054+00:00",
      "officialUrl": "https://status.infobip.com",
      "statusPageUrl": "https://status.infobip.com"
    },
    "updates": [
      {
        "id": "update_statuspage_infobip_w4972j5n4kl8_vdw91cb158z9",
        "status": "investigating",
        "body": "We are experiencing a service degradation affecting Email, RCS, Viber and Zalo, caused by the ongoing planned maintenance announced here: https://status.infobip.com/incidents/0b8pkdf07sgf\n\nYou may experience delays in traffic processing, increased accept latency, messages remaining in pending or retry state, and intermittent timeout or failed processing behavior affecting Email, RCS, Viber and Zalo.\n\nThe issue is currently being investigated and more information will follow in the next update.",
        "createdAt": "2026-07-14T13:20:04.148+00:00"
      },
      {
        "id": "update_statuspage_infobip_w4972j5n4kl8_lq2zd77g5qt6",
        "status": "resolved",
        "body": "The issue has been successfully resolved, and the service is once again operational.\nDelays in traffic processing, increased accept latency, messages remaining in pending or retry state, and intermittent timeout or failed processing behavior affecting Email, RCS, Viber and Zalo.\n\nStart (UTC): 14-07-2026 10:42\nEnd (UTC): 14-07-2026 14:12\nImpact: Delays and errors for Email, RCS, Viber and Zalo.",
        "createdAt": "2026-07-14T14:16:27.434+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}