Provider
InfobipIncident detail
Multiple Locations - WhatsApp service degradation
Resolved incidentMajor
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Timeline
Incident updates
Every update Infobip posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
We are currently experiencing an issue with our WhatsApp service on multiple locations.
Our clients might notice errors when trying to register WhatsApp templates and send WhatsApp template messages.
Our team is working on resolving the issue, more details will follow in next update.
Start (UTC): 10 August 2026 10:09
Resolved
The incident has been resolved.
Start (UTC): 10 August 2026 09:51
End (UTC): 10 August 2026 10:18
Impact: Clients might have observed issues while registering WhatsApp templates over HTTP API endpoint /whatsapp/2/senders/{sender}/templates. Also, accessing templates and sending template messages over Customer Portal was not possible.
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