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Incident detail

Multiple Locations - Email service degradation

Resolved incidentMinor

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Timeline

Incident updates

Every update Infobip posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently experiencing degradation of our Email service across multiple data centers. It has been detected that email traffic is pending without successful delivery.

    Please note that our designated engineering team is investigating, and we will update you as soon as we obtain more information.

  2. Investigating

    We are still investigating the issue affecting the Email service, and we will share more information as soon as possible.

  3. Investigating

    We are still investigating the issue affecting the Email service. For now, we managed to gather information that the email traffic is getting delivered with the delay due to ongoing third-party ongoing incident. We'll share more details as soon as possible.

  4. Resolved

    This is to inform you that the degradation of the Email service has been resolved. We're no longer observing errors in the email traffic processing. Customers utilizing the Email service across multiple locations may have observed processing issues and delivery delays.

    Start (UTC): 04 September 2026 07:40

    End (UTC): 04 September 2026 12:35

    Impact: Delivery delay and processing issues of the email traffic.

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