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Global (Europe) - Customer Portal Degradation for Self-Service accounts

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  1. Resolved

    We had experienced a service degradation affecting Customer Portal for Self-Service accounts. Users may have noticed difficulties accessing and using Customer Portal.

    Start (UTC): 26 August 2026 09:25

    End (UTC): 01 September 2026 14:00

    Impact: newly created Self-Service accounts could not access Customer Portal

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