Incident detail

Multiple Locations - Customer Portal Service degradation

Resolved incidentCritical

Provider

Timeline window

Jun 21, 2026, 7:51 PM UTC to Jun 21, 2026, 8:27 PM UTC

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

Investigating
Jun 21, 2026, 7:51 PM UTC
We are experiencing a degradation of our Customer portal services. You may experience issues while login in.
Monitoring
Jun 21, 2026, 7:59 PM UTC
A fix has been implemented and we are monitoring the results.
Monitoring
Jun 21, 2026, 8:08 PM UTC
We are continuing to monitor for any further issues.
Resolved
Jun 21, 2026, 8:27 PM UTC
The issue has been successfully resolved and the service is once again fully operational.
We had experienced degradation of our Customer Portal in all of our Data Centers.
Start: 21 June 2026 18:55 UTC
End: 21 June 2026 19:53 UTC
Impact: You may have experienced issue to log in the Customer Portal.